What you will really gain after using The Chat Center's services?
The Chat Center helps you save a large amount of money on personnel costs, as it allows one live chat agent to do the same amount of work, as three or more customer service employees. Also, live chat support is cheaper than phone support or a quality email provider.
Studies have shown that live chat can increase conversion rates by 20%. The same study states that the typical ROI rate from paid live chat software for sales teams is about 300%. Moreover, customers’ who use live chat are three times more likely to make purchases versus those who don’t.
Providing help when your customers need it and quick answers to their questions improves loyalty and customer service. An ATG Global Consumer Trend study found that 90% of customers consider live chat helpful. Another survey conducted by emarketer.com, found that 63% of the customers are more likely to return to a website with live chat, rather than to another website without the chat tool.
Our live chat system provides customers immediate access to help. Which is one of the most important features of the chat tool, as 70% of buying experiences are based on how the customer feels they are being treated (McKinsey). Moreover, 55% of customers would pay extra to guarantee a better service (Defaqto research). Live chat system provides customers immediate access to help, this being one of the most important features of the chat tool.
A high percentage of websites still do not benefit from live chat. Create a business advantage, by using an effective and friendly customer support tool on your site. Thereby generating more business.