Studies show that online customers prefer to talk with an employee via live chat before they purchase a product. This way, they can obtain precise answers in real time. Many online shops and companies have decided to outsource their live chat services in recent years. As a result of this, many are reporting that their revenue has increased rapidly due to the implementation of this tool.
Below you can find 3 reasons for outsourcing your company’s live chat services:
1. Live Chat is Comfortable for Customers
The inherent simplicity of live chat provides you all the answers you may possibly need with a single click. A study conducted by Forrester Research found that 44% of online customers prefer to talk via live chat, in real time, with a representative from the company. The study showed that live chat is the most important feature a website can offer to its clients, because it can provide them with immediate access to advice and information.
2. Live Chat Reduces Expenses
Having an outsourcing team to assist you with your live chat services can save you a lot of money and increase sales. Employees will spend less time on the phone, which means they can prioritize their work day to focus on other matters, while our team helps you to sell your products/services.
3. Live Chat Gives You An Edge on Competitors
We have found that many companies do not provide live chat services for their customers and this is causing them to lose revenue. People require a warm and authentic connection to a store, they need to feel that you care about them and that you try to offer them your best services. They are here to spend money and they want attention. This is where we intervene and play our role: We make them feel like they are the only one that matters by providing with a warm, polite and authentic experience. This means that customers are more likely to return to your online store and to recommend your website to their friends.
For more information about the benefits of having live chat services on your website, please do not hesitate in contacting one of our team members.