How To Handle Live Chat During Holiday Rush
Tis the holiday rush, related to shopping season, customers looking enthusiastically for online discounts and free shipping deals, and not
40 Tips and Tricks for Live Chat Excellence – Part I
As an agency offering outsourced specialised live chat services, the challenge is to help both our clients and their customers
Six Basic Qualities That Define Good Business Writing
Business writing has its own special characteristics. In order to obtain a good communication between you and your clients, you
And the award for best customer support platform goes to…
Before Live Chat and Instant Messaging as we know them, there was the EMISARI System. Murray Turoff, computer scientist and